Subject: Followup on the deal
Hey Michael,
I appreciate all the info you’ve provided and the helpful back and forth about your product. Sadly, I’m going to have to terminate this deal.
I try to make a habit of sharing my feedback, so here you go:
It’s not the product. It seems like a great platform and meets the specs I’m looking for given our needs. The pricing is a bit high but within range for this project. You have been responsive and fairly easy to work with in general.
But at the end of the day, part of my job is to make the best use of this company’s resources and ensure we are not in a vulnerable position with any of our vendors. That requires a good deal of trust between us.
Frankly, I’m not sure I can trust you.
As we explored this deal, there were a few occasions at which your response time was just a few seconds slow. On one occasion, you appeared to have used a neologism. I do not mean to offend, but I’m just not sure I can trust that you’re actually a bot, and not a human pretending to be one.
As such, I’m going to go with another vendor that does not have any signs of potential human involvement in the sales process.
Best,
Dave